FAQ’s

Why Rent from Us?

We own all our inventory, are passionate about it’s quality, and we take pride in our reputation as a reliable, honest, integrity based special events company.

Bookings

All rentals are on a first come, first book basis.  Rentals are reserved once a deposit is received.

Deposits are non-refundable.

Orders can be placed via phone, email or in person at our showroom.  We encourage you to make an appointment to visit the showroom and discuss your vision in person.

All rentals are subject to applicable taxes

final adjustments to your worksheet are due 3 weeks before your event.

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Damage Waiver is damage coverage. 
The 7% Damage Waiver is available to cover accidents, breakage, rips, tears, cracks, chips, typical ordinary wear and tear.
The damage waiver amount is  based on the value of the rentals ordered, when paid, covers you for typical damages to rentals.
There is no deductible.
The Damage waiver is non-refundable.

The Damage Waiver does not cover:
*Stolen, lost or missing rental equipment – you are responsible for equipment while in your possession.
*Misuse or abuse of equipment – using a item for another purpose causing damage
*Gross Customer negligence – leaving rental equipment in the rain, sparkler damage to linen.
*Damage incurred by a third party

The damage waiver is meant to cover damages, not items not returned.

The Renter has the right to decline the Damage Waiver and
NJS Design Event & Party Rentals has the right to decline to offer the Damage Waiver.

¨ We also reserve the right to ask for a credit card to be on file  per rental contract if the Damage Waiver is declined.

You can opt to carry your own insurance coverage – just be aware that the deductable will likely be more that our damage waiver should you need to use your coverage.

Rental Period & Returns

Our standard rental period is one day. Any rental items kept for longer than the specified rental period will be charged according to the rental schedule.

All returns are due back between 9 a.m. and 12 noon the day following the event. Weekend rentals are due Monday. Where Monday is a holiday the rentals are still due back . Rentals not returned by noon Monday will have a late fee charged.

Delivery/Pickup and/or set-up of your rental item(s) is not included in the rental prices and can be quoted upon request. Deliveries will be made the day prior to the rental period, earlier in some cases. Pickup/Returns will be the day after the event.

All glassware, dinnerware and cutlery must be returned rinsed and free of all food or liquid. $75 cleaning charge applies otherwise. Please return all dinnerware, cutlery and glassware in it’s original container. A charge will be made for boxes not returned. Our count of the items must be accepted as the final count.

Shipping Rentals

Some rental items are available for shipping.  These items include table cloths and napkins, chair covers, table skirting and some centre pieces.

Delivery costs are based on the courier charges and include delivery and return shipping costs.  We arrange delivery into your venue 1-2 days prior to your event.

Rentals are to be folded and returned in the shipping crates provided.  The rental items are to be ready for pickup on the first business day after your even, in most cases it’s the Monday.

Return shipping is organized from our end.  We provide the return shipping labels and customers place them on the crates, ready for pick up.  Delivery and pickup address are the same.

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Payment

All rentals are paid for 10 days prior to the rental.

Payments towards the rentals can be made in advance of the rental date

Delivery personnel do not carry change or handle payments.

We Accept:

 

 

 

 

HST due where applicable.