Rental Terms & Conditions

¨         All rentals including linen must be booked a minimum of 14 days in advance of the rental period. Rentals are on a first come first serve basis. 

¨         Rentals are reserved only when a rental worksheet has been completed and when the booking/damage deposit is
received/paid.

¨         The Booking Deposit/Damage Deposit  is 25% of the total rental, minimum deposit is $50.00 .  During the rental period this deposit is used as a damage deposit on the rental items used. This amount is in addition to the rental amount of your items.

¨         The booking deposit/ damage deposit less missing, damaged or broken items will be processed/refunded and mailed the week following your event.

¨         All rentals are paid for at  pickup or delivery/setup.
Payments towards the rentals can be made in advance of the rental date if the customer wishes.

¨         Our standard rental period is one day.  Any rental items kept for longer than the specified rental period will be charged according to the rental schedule. All rentals are subject to GST and PST where applicable.

¨         All returns are due back between 9 a.m. and 12 noon the day following the event. Weekend rentals are due
Monday.  Where Monday is a holiday the rentals are due Tuesday. Sunday returns can be prearranged.   All Sunday rental drop offs subject to an after hours fee and must be arranged when the rentals are picked up.

¨         All rentals are FOB our shop at Clinton, Ontario. Delivery/Pickup and/or set-up of your rental item(s))) is not included in the rental prices and can be quoted upon request.  Deliveries will be made the day prior to the rental period, earlier in some cases. Pickup/Returns  will be the day after the event.

¨     Downsizing of qty’s is allowed to a max of 10% up to 16 days     before your event.

¨     All glassware, dinnerware and cutlery must be returned rinsed and free of all food or liquid. $45 cleaning charge applies otherwise. Please return all dinnerware, cutlery and glassware in it’s original container. Breakage (including chips, cracks or shortages) and damage to linen will be charged to the customer at our replacement cost.  A charge will be made for boxes not returned or damaged from weather.  Our count of the items must be accepted as the final count.  

FAQ’s Linen

“Do I have to wash the table cloths after we use them?”

Of course not! The rental price includes laundering and pressing.  Just shake them out and put them in the laundry bags we
provided.  We’ll take it from there.

“How will they be packaged when I receive them?”
All linens will be pressed, folded and wrapped in protective plastic.  Table skirting will arrive in protective plastic (which you return them to after use)

“Am I responsible for food stains?”

Generally , No.  Nearly all common food stains (coffee, wine, punch, gravy, meat sauce stain, alcohol and chocolate, etc) can be removed during the linen processing.  If an “accident happens” with a cup of coffee or red wine, or if the spaghetti sauce gets a little out of hand. Don’t worry about it.  We’ve just about seen it all.

“What am I responsible for?”

You are held responsible for linens returned with excessive amounts of food attached to them,  candle wax, handwriting from ink pens or markers, etc., burns, mildew, and excessive "ground in" dirt. (Usually a result of using the table linen as a "mop" to clean up after the party .)

We wish all our rentals return with no damages, and the majority usually are...however if an item is not returned or is returned with damage and is not reusable the replacement cost will be deducted from the damage deposit.

Responsibility for equipment remains with the customer from time of delivery/pickup to time of return. Please be sure equipment is secure when not in use and protected .