Frequently Asked Questions
Why Rent From Us
We own all our inventory, are passionate about it’s quality, and we take pride in our reputation as a reliable, honest, integrity based special events company.
How do your bookings work?
- All rentals are on a ﬁrst come, ﬁrst book basis.
- Worksheets can be started up to 24 months in advance, or you can rent items the week of your event if the items are available.
- Rentals are booked when the deposit is received/paid.
- Deposits are non-refundable, non-transferable
- Orders can be placed via phone, email or in person at our showroom. We encourage you to make an appointment to visit the showroom and discuss your vision in person.
- All rentals are subject to applicable taxes.
- Final adjustments to your worksheet are due 3 weeks before your event.
Do you require a deposit?
Can you make changes to your order once the deposit is made?
Final adjustments to your rental worksheet are due 3 weeks prior to your event date.
Your final adjustment date will be on listed on your worksheet.
It is recommended that adjustments be made to your worksheet as soon as you know you want to make changes.
All changes are subject to availability.
What is your cancellation policy?
Complete Order cancellation happens from time to time due to unforeseen circumstances. Depending on the time between the cancellation and event date, part or all of the total rental amount will be owing.
What happens if items are damaged or broken?
*Stolen, lost or missing rental equipment – you are responsible for equipment while in your possession. *Misuse or abuse of equipment – using a item for another purpose causing damage *Gross Customer negligence – leaving rental equipment in the rain, sparkler damage to linen.*Damage incurred by a third party.
What is your rental period?
Do you deliver and pickup rentals?
Yes we do offer a Delivery and Pickup service as well as a Setup and Tear down service. Let us know your delivery location, delivery and pickup times, we will create a quote for you.
Deliveries will be made the day prior to the rental period, earlier in some cases. Pickup/Returns will be the day after the event.
What are my payment options?
All rentals are paid for 10 days prior to the rental.
Payments towards the rentals can be made in advance of the rental date.
Delivery personnel do not carry change or handle payments.
All rentals are subject to applicable taxes.
Do you offer design consultations?
Yes, we love to help our clients plan the rentals for events of all sizes. Call the office to make a private consult appointment. We will help you design your dream event, helping choose your linens, dishes, cutlery, and decor to create your dream event
Do we need to clean or launder the rental items before return?
A $75 cleaning fee will be charged on these items if they are returned dirty.
Linens should not be washed or laundered by the client. Please remove them from the table and shake out debris (confetti, rose petals, food) before returning them.
Please use red bags provided to store/return linen in.
Clients will be charged for any mildew on linens stored in plastic bags.
Rental Returns 9-10 am
Showroom Visits/Consults by Appointment only
Phone: (519) 482-5184
Fax: (519) 482-5472